Dictionary of Procurement Terms

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Search Results: 1-1 of 1 result for “Service Level Agreement (SLA)”

  • Service Level Agreement (SLA)

    1. An agreement between the Application Service Provider (ASP) and the end user to determine the scope of work to be provided by the ASP. 2. An agreement between a customer and a service provider that details the level of service and the quality of the service to be provided. May be a legally binding agreement. (Business, 2002)