Dictionary of Procurement Terms

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  • Total Quality Management (TQM)

    Received recognition in the 1980s in answer to the increasing need for firms to compete on a quality basis. The International Organization for Standardization defined TQM as “a management approach to an organization centered on quality, based on the participation of all of its members, and aiming at long-term success through customer satisfaction and benefits to the members of the organization and to society. Other concepts such as Continuous Improvement, Just-In-Time, Quality Circles, and Six Sigma were part of the TQM approach. (Martin & Miller, 2006)

    See Also: Continuous Improvement